Item PackagingGenerally, art prints are shipped in kraft tube boxes with plastic end caps. Canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28x5.5x38 inches. Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.
When will my order arrive?
We take about 2-5 business days to create our artwork for shipment, and usually no more than 5 business days to ship. More than a half of our orders are shipped within 3 business days or less. In general, these are the average shipping times:
- USA 3-5 business days
- Canada 5-10 business days
- World 10-20 business days
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. Greathangs does not take responsibility for possible fees.
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. If there are any issues with your product within 14 days of purchase, email us at firstname.lastname@example.org. Please include pictures, order information, and/or tracking information that describes the issue.
If there is an issue, we will be happy to redo your order or take it off your hands. If you would like a refund, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.